Contact & Support Policy

Effective Date: 5.20.2026.

For questions, support, revisions, refund requests, delivery issues, or privacy requests, contact MyHeartfolio at:

[Support Email]

1. What to Include in Your Message

To help us respond faster, please include:

Your name
Order email
Package purchased
Short explanation of the issue
Any relevant screenshots or links
For revisions, one organized list of requested changes

2. Support Topics

You can contact us for:

Order questions
Delivery issues
Revision requests
Refund review requests
Technical access issues
Privacy questions
Consent or photo usage questions

3. Response Times

We aim to respond as soon as reasonably possible. Response times may vary depending on workload, time zone, weekends, holidays, and the complexity of the request.

4. Important Note

For urgent delivery issues, please include the word “Urgent” in the subject line.